Privacy Policy

At Urban Sutraa, we are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from our website: www.urbansutraa.com (the “Site”), operated by Urban Sutraa, a sole proprietorship based in India.

1. What Information We Collect
When you use our website or make a purchase, we may collect the following types of personal information:

Personal Identifiers: Name, email address, phone number, shipping/billing address
Payment Information: UPI ID, card details, or other payment information (processed securely via payment gateway)
Device Information: IP address, web browser, time zone, cookies, and how you interact with the Site
Order Information: Items purchased, price, delivery status, returns, and preferences
Marketing Preferences: Your communication preferences and interaction with our emails or ads

We collect this information directly from you when you place an order, subscribe to our emails, or browse our store.

2. How We Use Your Information
We use the collected information to:

Fulfill your orders, including payment processing, shipping, and confirmations
Communicate with you regarding orders, returns, or customer service
Improve and personalize your shopping experience
Send you marketing emails (only with your consent)
Screen orders for fraud or suspicious activity
Comply with legal and tax obligations

3. Sharing Your Information
We share your personal information only as necessary and with trusted partners, including:

Shopify: Our e-commerce platform provider, which stores your data securely
Courier Partners: For order delivery (e.g., Bluedart, Delhivery, Ecom Express)
Payment Gateways: To process payments securely (e.g., Razorpay, Cashfree, PayU)
Service Providers: For analytics, customer support, email marketing, etc.
Legal Authorities: When required to comply with Indian laws or government requests

We never sell or rent your personal data to third parties for marketing purposes.

4. Data Storage and Retention
Your information is stored securely using Shopify’s data infrastructure, with servers located internationally. We retain your data only as long as necessary for the purpose it was collected, including tax and legal recordkeeping, customer service, and fraud prevention.

5. Cookies and Tracking Technologies
We use cookies and similar tracking tools to enhance your browsing experience, analyze traffic, and show relevant ads. You can control cookies via your browser settings.

Types of cookies we may use:
Strictly Necessary Cookies (for checkout, login, etc.)
Performance and Analytics Cookies (to improve site performance)
Marketing Cookies (to show personalized ads)

6. Your Rights (Indian Residents)
You have the right to:

Access the personal data we hold about you
Correct any inaccurate or incomplete information
Withdraw your consent for marketing at any time
Request deletion of your personal data (subject to legal obligations)

To exercise any of these rights, contact us at support@urbansutraa.com.

7. Data Security
We implement industry-standard security measures to protect your data, including encryption, access control, and secure payment gateways. While we strive to protect your data, no method of transmission over the internet is 100% secure.

8. Children’s Privacy
We do not knowingly collect or solicit personal data from individuals under 18 years of age. If we learn we have collected data from a minor, we will delete it promptly.

9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Please check this page regularly for updates.

10. Contact Us
If you have any questions, concerns, or requests regarding your personal data, you can reach us at:

Urban Sutraa
Business Name: Urban Sutraa – Sole Proprietorship
Email: support@urbansutraa.com
WhatsApp: +91-9234056100
Business Address: Kadma, Jamshedpur, Jharkhand, PIN – 831005