Shipping Policy

We’re committed to delivering your order quickly, safely, and affordably across India. Please read our shipping policy carefully before placing your order.

1. Shipping Locations
We currently ship across India to all serviceable PIN codes via trusted courier partners, including Bluedart, Delhivery, XpressBees, ShadowFax, Ecom Express, and more.

2. Order Processing Time
All orders are processed within 1–2 working days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Prepaid orders are prioritized for dispatch. COD orders may require verification via call or message before processing.

3. Estimated Delivery Time
Metro Cities: 2–4 working days
Tier 2 & Tier 3 Cities: 3–6 working days
Remote or Rural Areas: 5–8 working days

Please note: Delivery timelines are estimates and not guaranteed. Delays can occur due to courier issues, weather conditions, strikes, or unforeseen events.

4. Shipping Charges
Free shipping on all orders across India.
No hidden fees, no surprises at checkout.

5. Order Tracking
Once your order is shipped, you’ll receive:

• A shipping confirmation email or SMS with your tracking number
  
  
• A link to track your shipment in real-time on the courier partner's website
  
  

If you haven’t received your tracking details within 48 hours of placing your order, please reach out to our support team.

6. Delays & Unavailable Delivery Areas
We are not liable for shipping delays caused by courier companies, natural disasters, pandemic restrictions, or events beyond our control.
If your pin code is currently unserviceable, we will contact you to cancel the order and issue a full refund.

7. Missed or Undelivered Packages
If the delivery attempt fails due to the recipient being unavailable, an additional delivery attempt may be made.
If the courier is unable to reach you, the package may be returned to us, and additional shipping charges may apply for re-dispatch.
Please ensure that your phone number and address are accurate and reachable.

8. Cash on Delivery (COD) Orders
COD is available for select pin codes.
All COD orders require confirmation before dispatch. Unverified COD orders may be cancelled.
A nominal COD handling charge may apply (if applicable and shown at checkout).

9. International Shipping
We currently do not offer international shipping. For bulk or export inquiries, contact our team directly.

10. Contact Us
For any shipping-related queries or delivery issues, you may contact:

Customer Support Email: support@urbansutraa.com

WhatsApp: +91-9234056100

Business Hours: Monday–Saturday, 10 AM to 6 PM