Terms of Service

Welcome to Urban Sutraa. These Terms of Service (“Terms”) govern your access to and use of our website, store, and services provided through Shopify. By visiting or purchasing from our store, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully.

SECTION 1 – ACCESS AND ACCOUNT
By using our services, you confirm that you are at least the age of majority in your state or have given consent to allow your minor dependents to use this site. You may be asked to provide personal and payment details. You are responsible for keeping your account credentials confidential and for all activities under your account.

SECTION 2 – OUR PRODUCTS
We aim to describe our products as accurately as possible. However, product colors or appearance may differ based on device screens. We reserve the right to limit quantities, change product details, or discontinue products at any time.

SECTION 3 – ORDERS
Placing an order means you are making an offer to purchase. We reserve the right to accept or decline any order. Orders are confirmed only upon full payment. Review your order carefully, as cancellation may not be possible after confirmation. Returns are governed by our Refund Policy.

SECTION 4 – PRICES AND BILLING
 Prices are listed in INR and may change without notice. Taxes, shipping, and handling charges may apply. By submitting payment details, you confirm that they are accurate and that you are authorized to use them. Promotions may have separate terms.

SECTION 5 – SHIPPING AND DELIVERY
Delivery timelines are estimates and not guaranteed. We are not liable for delays caused by carriers, customs, or unforeseen events. Risk and title pass to you upon dispatch.

SECTION 6 – INTELLECTUAL PROPERTY
All content (text, images, logos, graphics) on the site is owned or licensed by us or Shopify. You may not copy, reproduce, or reuse any part of the site without written permission.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” without warranties. Use of such tools is at your own risk. You should review the terms of any third-party providers before use.

SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party websites or their content, policies, or products. Accessing third-party links is at your own discretion and risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, but all sales are between you and this store. Shopify is not responsible for any product, service, injury, or dispute related to purchases.

SECTION 10 – PRIVACY POLICY
Your use of the store is also governed by our Privacy Policy. Because Shopify hosts our site, it may collect and process personal information. Refer to our Privacy Policy and Shopify’s Privacy Policy for full details.

SECTION 11 – FEEDBACK
By submitting feedback, reviews, or suggestions, you grant us a license to use and publish them. You confirm you own or have permission to share such content and that it does not violate any laws or rights.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
We may occasionally publish incorrect or incomplete information. We reserve the right to correct errors or cancel orders based on inaccurate information without prior notice.

SECTION 13 – PROHIBITED USES
You may not use the site for unlawful, abusive, fraudulent, or malicious purposes. This includes transmitting viruses, harassing others, collecting user data, or violating any laws. We reserve the right to terminate your access for violations.

SECTION 14 – TERMINATION
We may terminate or suspend your access at any time without notice. All provisions of these Terms that should survive termination will continue, including intellectual property rights, indemnity, and limitations of liability.

SECTION 15 – DISCLAIMER OF WARRANTIES
We do not guarantee that our service will be uninterrupted or error-free. All services and products are provided “as is” without warranties of any kind, unless otherwise stated in writing or required by law.

SECTION 16 – LIMITATION OF LIABILITY
We are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or use, arising from your use of the services or products, even if we were advised of the possibility.

SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless our store, affiliates, partners, and Shopify against any claims or liabilities resulting from your use of the services, your breach of these Terms, or violation of any law or third-party right.

SECTION 18 – SEVERABILITY
If any provision of these Terms is held to be unlawful or unenforceable, it will be removed, but the remainder of the Terms will remain in full force.

SECTION 19 – WAIVER; ENTIRE AGREEMENT
Any failure by us to enforce a right is not a waiver of that right. These Terms and related policies form the complete agreement between you and us, superseding all prior agreements or communications.

SECTION 20 – ASSIGNMENT
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without notice.

SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of India. All disputes are subject to the jurisdiction of courts located in the state where our business is registered.

SECTION 22 – HEADINGS
Headings are for convenience only and do not affect the interpretation of any provision.

SECTION 23 – CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms at any time. Changes will be posted on this page. Your continued use of the services constitutes acceptance of those changes.

SECTION 24 – CONTACT INFORMATION
For any questions regarding these Terms of Service, you may contact us at:

Urban Sutraa
Email: support@urbansutraa.com
Business Address:  Kadma, Jamshedpur, Jharkhand, PIN – 831005
WhatsApp: +91-923405610